At Sure Win, your privacy is more than a legal obligation — it is a core commitment. This document clearly explains how we collect, use, store and protect your personal data as a player on our online gaming platform.
Sure Win Data Protection Standards
We do not sell or share your personal data with any third party for marketing purposes.
Here is how Sure Win keeps every Malaysian player's personal data safe and secure at all times
All data transmitted between your device and Sure Win's servers is protected by 256-bit SSL encryption — the same security technology used by leading Malaysian financial institutions such as Maybank and CIMB. No third party can intercept or read your data in transit.
Sure Win has never sold, rented, or commercialised your personal data to any third party for marketing or any other purpose, and never will. Your data belongs to you, and we use it solely to operate the platform and meet regulatory requirements.
You have the full right to access, correct, download or request deletion of your personal data. Contact our team at support@surewin-vip.com and we will process your request within 30 working days in accordance with international data protection standards.
Your data is stored in secure data centres with strict physical and digital access controls. Data backups are performed on a regular basis to ensure service continuity and prevent data loss due to technical failures or any other incidents.
Sure Win complies with Malaysia's Personal Data Protection Act (PDPA) 2010 and relevant international data protection standards. All our data handling processes are designed in accordance with these principles to ensure your privacy rights are fully respected.
In the event of any security incident involving your data, Sure Win is committed to notifying you within 72 hours. We will explain what occurred, what data may have been affected and the steps we have taken to address the issue.
Transparent data handling from start to finish
Every stage of the data process is carried out under strict security protocols, and only authorised personnel are permitted to access your data.
Sure Win ("we", "us", "the Company") takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our online gaming platform at surewin-vip.com ("Platform").
This document applies to all users of the Sure Win Platform — including those who browse our website, register as a member, make deposits or withdrawals, play casino games, place Sports Betting wagers (football, badminton, e-sports and more), or contact our customer support team.
By using the Sure Win Platform, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of our Platform.
This Privacy Policy should be read together with Terms & Conditions and page Responsible Gaming which forms part of the overall agreement between you and Sure Win.
Sure Win only collects data that is necessary to provide you with a high-quality service. The types of data we collect are as follows:
Identity Data:
Financial Data:
Usage & Technical Data:
We never collect credit card numbers or sensitive financial information directly. All financial transactions are processed through licensed and secure payment gateways.
The personal data we collect is used solely for the following purposes:
You may withdraw your marketing consent at any time by contacting us at support@surewin-vip.com or by using the "unsubscribe" link in our promotional emails.
Sure Win does not sell, rent or share your personal data for third-party commercial purposes. However, under certain circumstances, we may need to share your data with the following parties:
In all of the above cases, we ensure that any party receiving your data is subject to data protection obligations equivalent to or stricter than those we impose on ourselves.
Sure Win does not share your data with advertising companies, data brokers or social media platforms for targeted advertising without your consent.
Sure Win retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.
Sure Win continually invests in security infrastructure to protect your data. The protective measures we have implemented include:
While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. We encourage you to use a strong, unique password for your Sure Win account.
As a Sure Win platform user in Malaysia, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you in a readable format.
Request the correction of any inaccurate or incomplete data held in our records.
Request the deletion of your personal data under certain circumstances permitted by law.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured, machine-readable format for transfer to another platform.
Request the restriction of your data processing under certain circumstances while a query or complaint is being resolved.
To submit any request relating to the rights above, please email us at support@surewin-vip.com with the subject line "Privacy Rights Request". We will process your request within 30 business days.
The Sure Win Platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functions such as login and game sessions. Cannot be disabled. | Session / 24 hours |
| Performance Cookies | Collecting anonymised data on how you use the platform to help us improve it. | 30 days |
| Functional Cookies | Remembering your preferences such as language, theme and display settings for your convenience. | 1 year |
| Analytical Cookies | Helping us understand traffic and usage patterns for platform improvement purposes. | 90 days |
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your web browser's help section.
The Sure Win Platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.
If we discover that personal data belonging to someone under the age of 18 has been inadvertently collected, we will promptly delete that data and close the account in question.
If you are a parent or guardian who believes your underage child has registered on our platform, please contact us immediately at support@surewin-vip.com. We will take immediate action.
Sure Win reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements or service expansions. You will be notified of any material changes via:
We encourage you to review this page periodically to stay informed about how we protect your data. The "Updated" date at the top of this page indicates when this Privacy Policy was last revised.
If you have any questions, concerns or complaints regarding how Sure Win handles your personal data, please contact our Data Protection Officer through the following channels:
We take all privacy-related complaints seriously and will thoroughly investigate each case, providing you with a response within a reasonable timeframe.
For frequently asked questions about your account and the platform, please visit our FAQ us first. You may find a faster answer there.
Effective Date
This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. By using the Sure Win Platform after this date, you confirm your acceptance of this updated Privacy Policy.