Sure Win Terms & Conditions – Complete Guide to Using Malaysia's Gaming Platform

1 Introduction & Acceptance of Terms

Welcome to Sure Win, an online gaming platform operated under a valid international gaming licence. These terms and conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and Sure Win ("Company", "we", "us") regarding your use of the website, mobile application, and all services provided under the domain surewin-vip.com ("Platform").

By visiting, registering, logging in, or using any part of the Sure Win Platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use our Platform.

These terms are to be read together with Privacy Policy and the Responsible Gaming ours, which forms part of the overall agreement between you and Sure Win.

2 Eligibility & Registration Requirements

To register and use the Sure Win platform, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age at the time of registration.
• Not listed on any self-exclusion register enforced by any regulatory body.
• Not residing in a jurisdiction where the use of online gambling platforms is prohibited under local law.
• Not acting as a representative or agent of any third party while using the Platform.
• Registering one account only per individual — the creation of multiple accounts is strictly prohibited.

Sure Win reserves the right to request verification documents at any time to confirm a member's identity, age, and other relevant information. Failure to provide the requested documents within the stipulated timeframe may result in account suspension or termination.

3 User Account & Member Responsibilities

Each Sure Win member is fully responsible for their own account. This responsibility includes:

• Keep your account password secure and do not share it with anyone.
• Notify Sure Win immediately if you suspect your account has been accessed without your authorisation.
• Keeping your personal information (including phone number and email address) accurate and up to date.
• Do not allow any other individual to use your account — including family members.

Sure Win shall not be held liable for any losses arising from unauthorised access resulting from your own negligence in safeguarding your account login credentials.

4 Deposit & Payment Methods

Sure Win supports a wide range of deposit methods popular among Malaysian users. All transactions are conducted in Malaysian Ringgit (MYR) only.

Accepted deposit methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (Instant Transfer)
• FPX – Maybank2u, CIMB Clicks, Hong Leong Connect, and other major Malaysian banks

The minimum deposit amount is RM 20 per transaction. Sure Win does not charge any processing fees for deposits. However, some payment providers may apply their own charges — please check with the relevant provider beforehand.

Sure Win is not liable for any payment delays caused by third-party payment service providers. If your deposit has not been credited within 10 minutes, please contact our customer support team for assistance.

5 Withdrawal of Winnings

Sure Win is committed to processing withdrawals promptly and efficiently. The following terms apply to all withdrawals:

• The minimum withdrawal amount is RM 50 per request.
• Withdrawals are processed within 3 to 5 minutes for most payment methods.
• Withdrawals may only be made to the same payment method used for the deposit — or to an account registered under the same member's name.
• For members making their first withdrawal, additional identity verification may be required before the withdrawal is processed.
• Daily withdrawal limits vary according to your VIP membership tier (Bronze through Diamond).

Sure Win reserves the right to place a withdrawal request on hold for further review on security or compliance grounds. In such cases, our team will contact you for verification within 24 hours.

6 Bonuses, Promotions & Rollover Requirements

Sure Win offers a variety of bonuses and promotions to our members. All promotions are subject to the following conditions:

• Each bonus has its own rollover conditions (wagering requirements) which must be met before the associated winnings can be withdrawn.
• Only one deposit bonus may be active at any one time unless otherwise stated.
• Bonuses may not be combined with one another unless explicitly stated in the relevant promotion's terms.
• Sure Win reserves the right to void bonuses in cases of abuse, such as placing opposing bets (contra betting) to meet rollover requirements.
• All promotions are exclusive to members aged 18 and above.
• Promotions may be withdrawn or amended at any time without prior notice.

Rollover calculation example: If you receive a RM 150 bonus with a 20x rollover requirement, you must place a total of RM 3,000 in bets before any winnings from that bonus can be withdrawn. Your original funds (excluding the bonus) may be withdrawn at any time without any rollover conditions.

7 Game Rules

The use of all games on the Sure Win platform — including live casino (baccarat, roulette, blackjack, Dragon Tiger), slots, poker, Sports Betting (Malaysia Super League and EPL football, badminton, e-sports), lottery, and other popular games — is subject to each game's specific rules.

General rules applicable to all games:

• The outcome of all games is final once confirmed by the system. No disputes regarding completed game results will be entertained.
• All casino games use an RNG (Random Number Generator) system that has been independently audited by internationally recognised certification bodies.
• Sports bets are accepted based on the odds displayed at the time the bet is placed. Any change in odds after a bet has been accepted will not affect existing bets.
• In the event of a technical disruption during a live casino game, the affected round may be voided and bets returned to the player.
• Bets placed unintentionally cannot be voided once a round has begun.

8 Responsible Gaming

Sure Win takes our social responsibility seriously in promoting healthy and responsible gaming. We provide a range of tools to help players manage their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in MYR directly from your account.
• Loss Limit: Set a maximum loss limit you are comfortable with over a given period.
• Session Time Limit: Limit the amount of time you spend playing each session.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, 30 days, or any other duration that suits your needs.
• Self-Exclusion: For those who need more serious assistance, we offer a long-term self-exclusion option.

If you feel that your gambling activity is beginning to affect your daily life, relationships, or finances, please seek help immediately. Visit our Responsible Gaming us for more information and support resources available in Malaysia.

9 Prohibited Conduct

The following actions are strictly prohibited on the Sure Win platform and may result in immediate account termination and forfeiture of all balances:

• Registering more than one account under your own name or using another person's identity.
• Using any automation software, bots, scripts, or third-party tools to access or play on the Platform.
• Any attempt to hack, attack, or disrupt the Platform's operations in any way.
• Manipulating the bonus system through techniques such as contra betting, hedging to meet rollover requirements, or coordinating activity across multiple accounts.
• Using funds obtained through illegal activities for deposits — including money laundering.
• Threatening, harassing, or verbally abusing Sure Win staff or other members.
• Sharing or selling your account information to any third party.

Sure Win cooperates with the relevant authorities in cases involving financial crime, money laundering, and other illegal activities. We will provide the necessary information to authorities upon valid request.

10 Limitation of Liability

Sure Win shall not be liable for:

• Any financial losses incurred as a result of gambling activities on our Platform.
• Service disruptions caused by factors beyond our control, including internet outages, third-party server failures, or natural disasters.
• Game outcomes that have been disputed after being confirmed by our system.
• Any indirect, consequential, or incidental losses arising from the use of or inability to use the Platform.

Under no circumstances shall Sure Win's maximum liability to you exceed the total amount you deposited in the 30 days preceding the claim.

11 Intellectual Property

All content on the Sure Win Platform — including logos, brand names, graphics, interface designs, software, text, and audiovisual content — is the exclusive property of Sure Win or our licensors and is protected by applicable intellectual property laws.

You are not permitted to copy, distribute, modify, or use any content from the Platform without prior written consent from Sure Win. Using the Sure Win brand name or logo for any commercial or promotional purpose without authorisation is strictly prohibited and may result in legal action.

12 Terms & Conditions Amendments

Sure Win reserves the right to amend, update, or replace these Terms at any time without prior notice. However, we will endeavour to inform members of any material changes through one of the following methods:

• Notices displayed on the Platform's main page.
• Email the address registered to your account.
• In-account notices upon login.

Amendments take effect immediately upon publication. Continued use of the Platform after amendments are posted constitutes acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and withdraw your remaining balance.

13 Governing Law & Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which Sure Win is licensed. Any dispute arising from or in connection with these Terms or the use of the Platform shall first be referred to good-faith negotiation between both parties.

If a resolution cannot be reached through negotiation within 30 days, the dispute will be referred to binding arbitration in accordance with the applicable arbitration rules. The arbitrator's decision is final and binding on both parties.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the Sure Win team through the following channels:

• Email: support@surewin-vip.com
• Live Chat: Available 24/7 at the bottom-right corner of the Platform
• Response Time: We aim to respond to all enquiries within 1 hour

Sure Win's customer support team operates in Bahasa Melayu and is available to assist you 24 hours a day, 7 days a week — including public holidays and festive seasons. We are committed to resolving every concern you have in a transparent and satisfactory manner.